Frequently Asked Questions


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Question Sections:
General | Retail Online Banking/Bill Pay | Home Equity Line of Credit | ATM/Visa Debit Card | Quicken Online

General Questions   top

Q: What are the banking center locations and hours?

Q: How can I contact customer service?

Q: Where can I learn more about FDIC Insurance at Salin Bank?

Q: How can I find out information regarding U.S. Savings Bonds?

Q: What is the routing # at Salin Bank?

Q: How can I wire money to/from my account?

Q: How can I change my address or update my contact information?

Q: How can I change my name or add another account holder to an existing account?

Q: How can I learn more about career opportunities at Salin Bank?

Q: How can I apply for a personal loan?

Q: How can I verify the amount of a direct deposit?

Q: How can I close my account?

Q: What is the funds availability policy at Salin Bank?

Q: How can I check my balance on my account?

Q: How can I transfer between accounts?

Retail Online Banking/Bill Pay Questions   top

Q: How do I sign up for Salin.com internet banking?

Q: Is the website secure?

Q: What is the difference between my ledger balance and available balance?

Q: How can I reset my password?

Q: What is the cutoff time for transactions done online?

Q: How far back can I retrieve copies of checks and statements?

Q: Why can’t I view transactions done today?

Q: Can I place a stop payment online on a check I’ve written?

Q: Can I order checks online?

Q: How can I enroll in bill pay?

Q: How can I gain access to my other accounts online?

Q: How can I cancel or modify a bill payment?

Q: How can I edit or delete a payee?

Q: Can I request all payments be made electronically?

Q: How long will it take for a company to receive a Bill Payment?

Home Equity Line of Credit (HELOC) Questions   top

Q: What are current home equity rates?

Q: What is the difference between a HELOC and a fixed 2nd mortgage?

Q: What is the maximum line amount can I qualify for with a HELOC?

Q: How can I figure a monthly payment?

Q: What are the fees and closing costs for a HELOC?

Q: What is the minimum/maximum I can borrow?

Q: What is a loan to value ratio?

Q: What is a rate lock?

Q: What if I want to borrow on a property other than my primary residence?

Q: What is the tax advantage to having a home equity loan?

Q: Can I apply online or over the telephone?

Q: How are appraisals calculated?

Q: Are there any penalties associated with my HELOC?

Q: How quickly can I close on a HELOC?

Q: Where can I find information regarding my billing notice?

ATM/Visa Debit Card Questions   top

Q: How can I order a new card?

Q: How long does it take to receive a new card?

Q: How can I change my PIN on my ATM or Debit Card?

Q: What do I do if my card expires this month?

Q: How many debit cards can I have?

Q: How do I report my card lost or stolen?

Q: What is my liability in the event that my card is used fraudulently? What if my card is lost or stolen?

Q: Will my card work in another country?

Q: What is the charge for using an ATM?

Q: How soon can I use my debit card after depositing money into my account?

Q: What is my daily purchase limit using Visa Debit Card

Q: What if I need to make a large purchase using my debit card?

Q: Can I deposit money into account using any ATM?

Q: How long does it take for a debit card transaction to clear?

Q: What do I do if I have forgotten my PIN for my card?

Q: What is the difference in choosing debit or credit when using my card at a Point of Sale?

Q: Does Salin Bank offer Visa or Master Card debit cards?

Quicken Online   top

Q: Why is change being made?

Q: Have our customers been notified?

Q: Will users automatically be transferred to Mint?

Q: Is it free? Is there a licensing fee?

Q: Can users access their Quicken Online data when they set up their account on Mint?

Q: Will users be able to download their data prior to the discontinuation of Quicken Online?

Q: Do financial institutions need to take any action to prepare for this change?

Q: Do financial institutions need to take any action as part of the steps end users need to take to switch to Mint?

Q: Do service providers supporting Quicken Desktop need to take any action as part of the steps end users need to take to switch to Mint?

Q: How does this affect Quicken Desktop users?

Q: Will this change affect Web Connect or Direct Connect?